Customer success KPIs tell an important narrative about your ability to grow revenue and maintain a healthy cash flow. Here are some of the top customer success KPIs you should check in with on a regular basis.
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Truthfully, the finance department is not always the first thing business owners think to scale as their company grows. More often than not, business owners come to this realization once they have seen a big jump in revenue and suddenly realize that some more strategic financial planning is in order. So which one should you hire first? A CFO or a Controller?